How to get help
Email support with your device model, iOS/iPadOS/macOS version, and a short description of the issue.
Quick help
Need help with Mnemo? The fastest way is to contact support by email and include a short description of what happened.
How to report a bug
Please include the steps to reproduce the issue, what you expected to happen, and screenshots if helpful.
How to suggest an idea
Feature ideas are welcome. Briefly describe your use case and how the change would improve your learning flow.
Contact
For support questions, bug reports, purchase issues, or feature suggestions, contact:
FAQ
How do I restore purchases?
Open Mnemo, go to the Pro or purchase screen, and use the restore purchases option. Make sure you are signed in with the same Apple ID used for the original purchase.
How do I reset base decks?
If Mnemo includes sample or base decks, you can reset or re-import them from the relevant deck or app settings area. This text can be adjusted to match the final in-app location.
Why may language changes require an app restart?
Some language and localization changes are applied by iOS when the app starts. If text does not update immediately, fully close and reopen Mnemo.
How does iCloud sync work?
Mnemo can sync your decks, cards, and learning progress through your personal iCloud account. Sync availability depends on your Apple ID, iCloud settings, network connection, and available iCloud storage.
App Review note
Purchase restore is available in-app. Mnemo Pro is a one-time non-consumable purchase that unlocks Pro features permanently. Mnemo Pro is not a subscription.